Patient Rights

If a patient or family has concerns, complaints, or compliments about patient care, they are encouraged to visit with their care provider, a department director, a Patient Relations representative, or a hospital administrator.  For more information on who to communicate with, please select facility below:

• Rapid City Regional Hospital
• Custer Regional Hospital
• Lead-Deadwood Regional Hospital
• Spearfish Regional Hospital
• Sturgis Regional Hospital

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Notice of Privacy Practices
Regional Health is committed to protect the privacy of our patients. All patients will receive the Notice of Privacy Practices  (view as pdf) which describes how Regional Health will use his/her information. Patients who feel his/her privacy has been compromised may contact Regional Health's Privacy Officer, (605) 716-4738 or the Secretary of Health and Human Services. 

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Any Regional Health patient has the right to contact the South Dakota Department of Health with concerns, complaints or compliments:
     South Dakota Department of Health
     Office of Health Care Licensure and Certification
     615 East 4th Street
     Pierre, SD 57501
     (605) 773-3356 for Hospital, Nursing Home and Hospice
     (800) 592-1861 for Home Health
 

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Rapid City Regional Hospital and Rapid City Regional Hospital Home Health/Hospice patients additionally have the right to contact The Joint Commission with concerns, complaints, or compliments. 
     The Joint Commission
     Office of Quality Monitoring
     One Renaissance Boulevard
     Oakbrook Terrace, IL 60181
     (800) 994-6610
      complaint@jointcommission.org