If a patient or family has concerns, complaints, or compliments about patient care, they are encouraged to visit with their care provider, a department director, a Patient Relations representative, or a hospital administrator. For more information on who to communicate with, please select facility below:
Notice of Privacy Practices
Regional Health is committed to protect the privacy of our patients. All patients will receive the Notice of Privacy Practices
(view as pdf)
which describes how Regional Health will use his/her information. Patients who feel his/her privacy has been compromised may contact Regional Health's Privacy Officer, (605) 716-4738 or the Secretary of Health and Human Services.
Any Regional Health patient has the right to contact the South Dakota Department of Health with concerns, complaints or compliments:
South Dakota Department of Health
Office of Health Care Licensure and Certification
615 East 4th Street
Pierre, SD 57501
Rapid City Regional Hospital and Rapid City Regional Hospital Home Health/Hospice patients additionally have the right to contact The Joint Commission with concerns, complaints, or compliments.
The Joint Commission
Office of Quality Monitoring
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
FAX: (630) 792-5636