Patient Information  

If you're staying with us...

Telephone: Your room telephone can be called directly from outside the hospital. Please give your room telephone number to family and friends. To make a local call, dial 51, followed by the seven digit number. Long distance calls must be billed to a third party or credit card, or must be collect.

Television: Rooms are provided with cable television.

Meals: Patient meals are served at the following times:
Breakfast – 7:30 a.m. to 8:15 a.m.
Lunch – 11:30 a.m. to 12:15 p.m.
Dinner – 5:30 p.m. to 6:15 p.m. 

Valuables: The best way to protect your jewelry, keepsakes or money is to leave them at home. If valuables are brought to the hospital a nurse can arrange to have them placed in temporary storage. The Hospital does not accept responsibility for the safekeeping of personal property unless it is placed in hospital storage. Please remember prescription drugs may require payment at the time of discharge.

Personal Comfort Items: Personal comfort items such as toiletries and slippers should be brought with you to the hospital. They can be provided by the hospital, but there is a charge for them that is not covered by insurance companies.

Visiting Hours: General visiting hours are from 11 a.m. to 8 p.m., and are typically limited to individuals over the age of 12. Visiting hours differ in the Intensive Care, Obstetrics, Oncology, and Pediatrics areas. Please check with the nursing staff in these areas.

Mail, Flowers, & Balloons: Volunteers deliver letters and flowers to your room Monday through Saturday. Mail is picked up twice daily from the patient floors. Flowers and plants may be kept in your room except for Intensive Care Units and the Step Down Unit. To protect patients and staff with latex allergies, only mylar balloons can be delivered. Latex balloons are NOT acceptable.

Tobacco-Free Campus: Regional Health is committed to providing a safe, healthy, and healing environment for our patients, employees, and visitors. All of our campuses are tobacco-free. Tobacco use will not be permitted on Regional Health property. We will ask that while you are on our campus you refrain from the use of all tobacco products, including electronic cigarettes (e-cigarettes), clove cigarettes, and other similar smoking devices. Thank you for your support in making our communities a healthier place to live, work and visit.

Additional Rapid City Regional Hospital Patient and Visitor Information