Patients & Visitors

We know it's important for you spend time with your loved when when they're ill, and we understand our patients need the care and support only family and friends can provide. We've provided the general guidelines in this section to help you make the best of the time you spend as a patient in, or visiting at, Rapid City Regional Hospital.

Patient's Rights: Patient or family concerns, complaints or compliments about patient care are encouraged to communicate with our Director of Patient Relations at (605) 719-4704.

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Any Regional Health patient has the right to contact the South Dakota Department of Health with concerns, complaints or compliments:
     South Dakota Department of Health
     Office of Health Care Licensure and Certification
     615 East 4th Street
     Pierre, SD 57501
     (605) 773-3356 for Hospital, Nursing Home and Hospice
     (800) 592-1861 for Home Health

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Rapid City Regional Hospital and Rapid City Regional Hospital Home Health/Hospice patients additionally have the right to contact The Joint Commission with concerns, complaints, or compliments. 
     The Joint Commission
     Office of Quality Monitoring
     One Renaissance Boulevard
     Oakbrook Terrace, IL 60181
     (800) 994-6610
      complaint@jointcommission.org